As companies grow, one of the most challenging growth pains is the management of information. In Macola 10, we’ve included our document management, workflow, and CRM capabilities. Document management allows users to share documents and knowledge securely — in real time — from any location. With our workflow tools, the system can align all parties involved in a process, and automatically route tasks to the next person in the chain — eliminating redundant work and reducing overhead. Finally, the integrated CRM system allows users to store customer information centrally for easy access from anywhere and streamline customer interactions.
- Document Management ensures that staff members can share documents in real-time and have the same up-to-date information at their disposal.
- Customized Workflows allow you to customize the flow of internal processes and approvals — ensuring that requests, orders and anything else you choose follows a pre-defined (and auditable) path.
- Customer Relationship Management (CRM) gives you a centralized database for up-to-date client details — including customer history, leads and campaigns.